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Blind Customers Locked Out by Bank Web Upgrades

May 10, 2018

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Sally Abrahams & Lee Kumutat – BBC Radio 4, Money Box

From the “point of view of someone who can’t see” his bank’s upgrade is “appalling”, says Jeff

HSBC, Metro Bank and Halifax have all admitted to failings after redesigning websites that made it hard for their blind or visually impaired customers to access full services online.

When Jeff Bashton needs to transfer cash or pay a bill, he logs on to his bank’s website, clicks a few buttons and the job is done. It’s quick, easy and efficient. Or at least it used to be – before the bank, HSBC, upgraded its website, with elaborate headings, mortgage offers and banners advertising insurance or foreign currency.

 
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